How might we help a busy-doing-nothing Bob stick to a habit?
SKILLS
User Research, Wireframing, Prototyping, Pitching
TIMELINE
November 2023
SOLUTION
A partner habit app with co-ownership, nudges, and gamification
TEAM
Jhon Kim, Levith Andrade Cuellar, Panithan Kasinphila
THE PROBLEM
Students want better habits, but they're too distracted.
90% of university students say they'd like to be better at a
regular habit, whether going to the gym, learning a new language, or studying
more consistently. Unfortunately, most of them don't succeed.
Why?
USER RESEARCH
Meet Busy Doing Nothing Bob
We interviewed 10 students who identified as "wanting to get better at
a habit" but "disorganized". Their problem? a
lack of accountability, a distracted approach with
too many goals and
not enough visibility, and the
desire for
instant gratification. With that, we identified our persona: Busy-Doing-Nothing Bob, an ambitious college student who usually gets his work done, but
not his habits.
We quickly realized why current habit solutions
just don't work for Bob.
Bob didn't need a habit tracker. He needed a powerful force to ensure
he did what he said he would, instead of slacking off.
How might we help Bob, the average lazy college student, build
long-term, consistent habits?
OUR FIRST INTUITION...
What if two Bobs shared a habit (like a pet)?
Bob always forgets to go to the gym, but he
never forgets to feed his dog.
Why? Because the dog is active and visible, and Bob takes pride
in its well-being and appearance.
That insight led us to
Habi V1: what if Bobs were
paired up to co-parent a pet habit? Our first vision for Habi let Bob start a shared
habit with a friend, customize a pet (called a "Habi"), and get
reminded to check off the habit / feed the pet daily.
INSIGHTS TO PIVOT
Our users loved having partners, not tamagotchis
When we took our designs back to our users, they had a lot of
feedback.
Our Bobs all found value in
partner accountability, aka
seeing whether your friend had done the habit yet. This led us to
explore a more BeReal-for-habits angle to the app.
On the
other hand, Bobs doubted the value of
gamification. Bob might
remember to feed the dog, but on a busy day, he often forgets to
play with it.
Despite this, our team decided not to
remove gamification, which was our key market differentiator, but to
scale it down to a quick log rather than a chore.
These critical insights helped us refine a more high-fidelity
iteration for our pitch.
THE PITCH
Be better together with Habi!
With all that feedback, we pitched our solution alongside 25 other
teams. We focused on the urgency of the unmet market, why we need to
cue and motivate Bobs socially
rather than track forgettable goals, and the many critical changes Bob
could achieve with Habi.
Having a general habit solution was a good, but some habits are way
more painful and costly. What kinds of habits are Bobs most
desperate to build?
02
Tell a stronger story
We could have invested more time into the pitch itself. How
frustrated was Bob he about his habits, really? How did
that pain manifest, and could he really imagine using Habi?
03
Don't constrain yourself to an app, or just Bob
Could an AA-style habit cohort, or a paid school program work better
than an app? Beyond that, were there users with bigger habit pains
than Bob-- maybe executives trying to practice networking, or people
attending therapy trying to manage follow-up work?
With these insights, I'm keen to explore further iterations of this
concept (Habit BeReal? Habit School?).
Thanks to my
brilliant team (Jhon, Levith, Penny!) and the NYU Berkley
Center for Entrepreneurship for hosting the Designpreneurs
Hackathon! Spot me in the crowd :)
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